At Toys Oasis, we respect your privacy and are committed to protecting the personal information you provide when using our website, toysoasis.ae.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your personal information.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or interact with our services, we may collect information such as:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Order and transaction details
• Products purchased
• Account information
• Information you provide when contacting customer support
• Information you voluntarily provide through forms, WhatsApp, email, or other communication channels

We may also automatically collect certain technical information, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Website usage information
• Date and time of visits

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Confirm and communicate about your orders
• Provide customer support
• Process payments through our payment service providers
• Handle returns, refunds, exchanges, and 7-day product checking or return requests
• Improve our website, products, and services
• Maintain website security
• Prevent fraud and unauthorized activity
• Respond to enquiries
• Send important service-related communications
• Send marketing communications where permitted and where you have provided the necessary consent

3. Payment Information

Payments may be processed through third-party payment providers.

Toys Oasis does not necessarily store your complete card details on its own servers. Payment information may be collected and processed directly by the applicable payment service provider according to its own privacy and security practices.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Remember shopping cart information
• Keep you logged into your account
• Understand how visitors use our website
• Improve website performance
• Remember preferences
• Support advertising and marketing activities where applicable

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Third-Party Services

We may use third-party services for purposes such as:

• Payment processing
• Website hosting
• Delivery and logistics
• Analytics
• Advertising
• Customer communication
• Website security

These third parties may process information as necessary to provide their services and may have their own privacy policies.

6. Marketing Communications

Where permitted and where you have provided appropriate consent, we may contact you about:

• New products
• Special offers
• Promotions
• Discounts
• Other Toys Oasis updates

You may request to stop receiving marketing communications at any time by contacting us or using the unsubscribe option provided in the communication, where available.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, complying with legal obligations, and protecting our legitimate interests.

9. Children's Privacy

Toys Oasis sells products intended for children, but our website and purchasing services are intended to be used by adults.

We do not knowingly request or collect personal information directly from children for the purpose of creating customer accounts or completing purchases.

10. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access, correction, deletion, or other appropriate handling of your information.

To make a privacy-related request, please contact Toys Oasis using the contact details provided on our website.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with the revised "Last Updated" date.