At Toys Oasis, we want you to be happy with your purchase. This Refund & Returns Policy explains the conditions and process for returning products, requesting refunds, and exchanging eligible items.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

• The item must be unused, unwashed, and unworn.
• The item must be in the same condition in which you received it.
• The item must be in its original packaging.
• All original tags, boxes, manuals, accessories, and included items should be returned.
• The return request must be made within 7 days of receiving the order.

2. Non-Returnable Items

For hygiene, safety, and product-condition reasons, certain products may not be eligible for return once opened or used.

Non-returnable items include:

• Opened or used toys
• Stuffed toys and plush toys
• Baby feeding items
• Pacifiers, teethers, and bottles
• Swimming, bathing, and water toys after opening
• Batteries and battery-operated toys where the seal has been broken
• DIY, slime, clay, paint, art, and craft kits if opened
• Gift cards and vouchers
• Sale or clearance items clearly marked as Final Sale

3. Information Required for a Return

To process a return request, we may require:

• Order number
• Receipt or other proof of purchase
• Photos or video of the product if it is reported as defective or damaged
• Details explaining the reason for the return

4. Partial Refunds

A partial refund may apply in situations where the returned item does not meet the full return conditions.

Examples include:

• Items showing obvious signs of use.
• Items that have been assembled or used.
• Missing parts, accessories, manuals, packaging, or original components.
• Items returned damaged for reasons not caused by Toys Oasis.
• Items returned more than 7 days after delivery.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or agreed by Toys Oasis.

5. Refunds

Once your returned item is received and inspected at our warehouse, we will notify you that we have received the returned product.

We will then notify you whether your refund has been approved or rejected based on the applicable return conditions.

6. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it yet:

1. Check your bank account or card statement again.
2. Contact your credit card company or bank, as processing may take additional time.
3. If you have completed these steps and still have not received your refund, please contact us.

7. Damaged or Defective Items

If you receive an item that is damaged or defective upon delivery, please contact Toys Oasis as soon as possible.

After reviewing the issue, Toys Oasis may arrange an appropriate solution, which may include repair, replacement, exchange, or another suitable resolution depending on the product and circumstances.

Please contact us at info@toysoasis.ae for assistance.

8. Service & Replacement Parts

Toys Oasis does not provide a general product warranty or guarantee beyond the applicable return and checking period stated in this policy.

Where service is available for a product, Toys Oasis may provide reasonable service or repair assistance free of service charges.

If a replacement part is required, such as a battery, tube, tyre, charger, or other component, the replacement part may need to be purchased separately by the customer.

Free service does not mean that Toys Oasis provides a free replacement part or an ongoing product warranty.

9. Gifts

If an item was marked as a gift when purchased and is returned, any applicable refund or store credit may be issued according to the payment and return circumstances.

If the item was not marked as a gift, any approved refund will normally be returned to the original purchaser and original method of payment.

10. Shipping Returns

To return an eligible product, please contact Toys Oasis first so that we can confirm the return process and provide the appropriate instructions.

Unless otherwise agreed or required by applicable law, customers are responsible for the shipping costs associated with returning an item.

Return shipping costs are generally non-refundable. If a refund is issued, applicable return shipping costs may be deducted from the refund amount.

For expensive items, we recommend using a trackable shipping service. Toys Oasis cannot guarantee receipt of a returned item until it has been received and confirmed by our team.

11. Exchanges

Need a different size, colour, or model? Please contact us within 7 days of receiving your order.

Exchanges are subject to product availability and the applicable return conditions.

If the replacement product has a higher price, the difference must be paid by the customer. If the replacement product has a lower price, the applicable difference may be refunded or credited, depending on the circumstances.

12. Important 7-Day Notice