Welcome to Toys Oasis. These Terms & Conditions govern your use of the toysoasis.ae website and your purchase of products from Toys Oasis.

By accessing our website, placing an order, or using our services, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. Use of Our Website

You may use the Toys Oasis website for lawful purposes only. You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or use the website for fraudulent or unlawful activities.

We reserve the right to restrict or terminate access to the website where necessary to protect our business, customers, website, or systems.

2. Product Information

We make reasonable efforts to provide accurate product descriptions, specifications, images, prices, and availability information.

However, product colours, packaging, designs, specifications, and accessories may occasionally vary from photographs or descriptions due to manufacturer updates or availability.

3. Prices

All prices displayed on our website are subject to change without prior notice.

We make reasonable efforts to ensure that pricing information is accurate. If an obvious pricing error occurs, Toys Oasis may contact the customer before processing the order.

4. Product Availability

Product availability may change without notice.

If an ordered product becomes unavailable, Toys Oasis may contact the customer to discuss an alternative product, revised delivery arrangement, or refund where applicable.

5. Orders

Placing an order on our website constitutes a request to purchase the selected products.

An order may be cancelled or declined in certain circumstances, including product unavailability, incorrect pricing, suspected fraud, payment issues, or other operational reasons.

Customers are responsible for providing accurate contact, delivery, and order information.

6. Customer Information

Customers must provide accurate information when placing an order, including their name, phone number, email address, and delivery address.

Toys Oasis is not responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer.

7. Delivery

Delivery times may vary depending on the customer's location, product availability, delivery service, weather, traffic, and other circumstances.

Customers should inspect their products when received and report any visible damage or delivery-related issue as soon as possible.

8. 7-Day Return & Checking Policy

Eligible products may be returned or exchanged within 7 days from the date of delivery, subject to the conditions stated in our Refund & Returns Policy.

Products must generally be unused, unwashed, unworn, and returned in their original condition with the original packaging, tags, manuals, accessories, and included items.

Certain products may not be eligible for return due to hygiene, safety, product condition, or other applicable restrictions.

Please review our Refund & Returns Policy for the complete return conditions.

9. Refunds

Approved refunds will be processed according to our Refund & Returns Policy.

Once a returned product has been received and inspected, Toys Oasis will notify the customer whether the refund has been approved or rejected.

Approved refunds are generally processed to the original payment method within approximately 7–10 working days, depending on the payment provider or bank.

10. Service & Replacement Parts

Toys Oasis does not provide a general ongoing product warranty or guarantee unless a specific product listing expressly states otherwise.

Our applicable product checking and return period is described in our Refund & Returns Policy.

Where service is available for a product, Toys Oasis may provide reasonable service or repair assistance free of service charges.

If a replacement part is required, such as a battery, tube, tyre, charger, or other component, the replacement part may need to be purchased separately by the customer.

Free service does not mean that Toys Oasis provides free replacement parts or an ongoing product warranty.

11. Payments

Payments may be processed through third-party payment providers. Available payment methods may vary depending on the customer's location, order, and payment provider.

Customers are responsible for providing accurate payment information and completing the required payment process.

12. Product Safety & Usage

Customers are responsible for using products according to the manufacturer's instructions, recommended age, weight limits, safety instructions, and intended purpose.

Products intended for children should be used with appropriate adult supervision where recommended or required.

Customers should read and follow all product manuals, safety labels, charging instructions, and usage instructions supplied with the product.

13. Intellectual Property

Unless otherwise stated, content on the Toys Oasis website, including text, graphics, logos, images, designs, product content, and website materials, is owned by or used with permission by Toys Oasis or the relevant rights holder.

You may not copy, reproduce, modify, distribute, or commercially use website content without appropriate permission.

14. Third-Party Services & Links

Our website may contain links to or integrations with third-party services, including payment providers, delivery services, social media platforms, analytics services, or other external websites.

Third-party services are subject to their own terms and policies. Toys Oasis is not responsible for the content, policies, or operation of third-party websites or services.

15. Limitation of Liability

Toys Oasis will take reasonable steps to provide accurate product information and reliable services.

To the extent permitted by applicable law, Toys Oasis shall not be responsible for losses arising from misuse of products, failure to follow manufacturer instructions, incorrect information provided by the customer, delays caused by circumstances outside our reasonable control, or unauthorized use of the website.

Nothing in these Terms & Conditions is intended to exclude or restrict any rights or protections that cannot legally be excluded or restricted under applicable law.

16. Events Outside Our Control

Toys Oasis will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including severe weather, natural disasters, accidents, transportation disruptions, technical failures, government restrictions, or other unforeseen events.

17. Refunds & Returns Policy

Our Refund & Returns Policy forms part of these Terms & Conditions. Customers should review it before placing an order.

18. Changes to These Terms

Toys Oasis may update these Terms & Conditions from time to time to reflect changes to our products, services, website, business practices, or applicable requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

19. Governing Law

These Terms & Conditions are intended to be interpreted in accordance with the applicable laws and regulations of the United Arab Emirates.

Nothing in these Terms & Conditions is intended to limit any mandatory rights or protections available to customers under applicable law.